There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. While the services is available at a great price, the overall customer support is extremely poor. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users.
The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system.
I would definitely recommend this service for the more experienced user. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. Comments: While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price.
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